Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Akron Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, steers sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve issues, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also completes installation and service on inside air products and equipment, as well, and has the ability to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, complaints, and billing inquiries with the highest measure of courtesy and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using Service Experts radio and pager processes, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to confirm the customer is informed of scheduled appointments, answer queries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company guidelines.