"very timely and professional"
"The service tech was very polite and thorough"
"Steven the technician was awesome and should be commended; I have not always had the best interactions with the customer service reps; in this case, I called because with..."
"I thought the service work was a little slow."
"everything was explained to me that he did and the reason for the transaction"
"Stan Foss was quick to get there and he let me know when he was coming. He also fixed the problem in a timely manner!!"
"Always on time, along with providing wonderful service"
"Knowledgeable Tech with very good manners with good people skills !
"Technician was unable to correct problem with programmable thermostat, so we had to call for a Senior Technician to come to the house and correct the problem."
"On time and answered all my questions"
"Technician was pleasant and professional."
"I was extremely disappointed and angry after the last service ."
"had to replace a new unit. Works well. "
"Service tech was on time and called ahead of time!!!"
"Tim was courteous, friendly, and gave good service."
"nobody is ever completely satisfied"
"Josh was very knowledgeable and did a very through job at checking out our AC."
"Josh was pleasant and professional at the same time and knew what he was doing and talking about."
"I personally ask for Anthony as to me he is a first class tech, is polite, on time, gives informative information and does what he is here to do In a timely fashion. I pr..."
"Anthony has been to our home before. He is professional, knowledgeable, and courteous. He was able to answer all of our questions while providing exceptional service. "
"He checked all aspects thoroughly"
"Always helpful, patient and explain what is being done and why."
"Kenny always makes sure I understand what needs to be done and explains everything to me. Very patient too!!
His brother is also extremely nice when he needs to be at ..."
"Brian does a great job....very personable and keeps my house clean and does an efficient job!"
"I am always pleased with the service that Anthony provides, unlike a tech in the past that really provoked me by having to pay for a part which was under warranty and act..."
"Very satisfied that a replacement UV light fixture was being installed....last year when I got a new furnace, one of the techs accidently wired the UV light wrong and it ..."
"Anthony is my favorite of all your techs. He is polite, comes in, does his work in a very professional manner and I don't have enough adjectives to describe his efficienc..."
"the visit went very well"
"good quick and reliable service"
"Kenny explained everything he was going to do before hand "
"Always friendly and helpful to our needs.
Ken was here for the maintenance service call - his brother Anthony stopped by later with a filter that we needed in the water..."
"Anthony comes in and does his work diligently, is a very personable individual was on time and is informative and he is my very favorite tech. "
"Anthony was wonderful as always"
"Anthony was courteous and efficient."
"FRANK DID A GRET JOB. HE DID THINGS THAT THE OTHER TECHS DIDNT. HE WAS FRIENDLY AND KNEW HIS STUFF. I WILL ASK FOR HIM AGAIN.WE WERE SCHEDULED FOR LAST WEEK AND ANTHONY C..."
"On call service man was very thorough in checking equipment and asking questions to diagnose problem causing failure"
"brian was very attentative to the service"
"Came in and did the job--no fuss no muss. Pleasant individual. Explained what he was doing and what he had done. "
"Anthony was professional, knowledgeable, and courteous. He arrived with in the time frame. "
"Kenneth was helpful and fixed the problem for our service call."
"Very pleasant. Knowledgeable Friendly informative."
"He showed me what he was doing and explained what the reading meant. He was sociable and yet got the job done within a reasonable time. He was also appreciative of expens..."
"One of the nicest technician I have had!"
"He was thoughtful, helpful and very knowledgeable to our concerns"
"he took the time to answer my questions. where the people that installed it didn't. he explained to me what was and what was not normal for the unit."
"Tech was polite, informative and on time. called ahead as I had requested. gave me a good verbal update about my equipment and took my payment for the next year's 2 che..."
"Appreciative of Anthony's thoroughness and explanations on care of the equipment and his service."
"Alex was very nice. The tech's use to clean and dust the flat surfaces. I have not seen this happen in two years."
"Repairs to the humidifier were made to my complete satisfaction. The service man was professional and pleasant. "
"everything was done on time over the holiday period. "
"Very honest and wonderful guy!"
"Friendly, kind, knowledgable, helpful. And I will request him to service my furnace again, next year. "
"good service and informantion"
"Alex went above and beyond. "
"The system gave the tech trouble but he kept focused until he got it right.
"the tech was very diligent in his assessment of the problem (situation) with our furnace. he tried and sought out solutions to remedy our problem, and explained each ste..."
"Technician was courteous and pointed out a concern with our air filter."
"He did the job I expected"
"the technician was very courteous and answered all my questions professionally."
"Very informative and thorough. Pleasant and personable."
"tech was polite, arrived "on time", and was very pleasant. also answered my questions."
"KC was very thorough and considerate."
"Horrible and costly advise. Follow up work did not solve the cause of the problems, which led to other problems. Tankless Hot Water Heater only provided hot water with ..."
"He was punctual, courteous and efficient"
"Service person was professional and did a careful inspection & repair of empt."
"tech was pleasant and efficient"
"everything was taken care of in a timely manner"
"Your tech had to come back, they had arrived before our scheduled window of time and left a 'we missed you' notice on the door."
"He did not know if I had paid for the replacement parts! Why not? I should not have to provide proof. Your office did not provide the information."
"Arrived early, worked efficiently"
"Technician was courteous and answered any questions that I had.
He also offered suggestions regarding my furnace filter."
"Matthew was informative, addressed my concerns, did not pressure me."
"Seemed to do a great job!"
"Matt was very helpful and explained everything in detail"
"Our tech was pleasant and did his job well - a professional."
"Norm took time to talk with my husband on the phone to explain about the heater and the work that needed to be done. My basement was left as clean if not cleaner than wh..."
"Kenneth was knowledgeable and friendly. He assessed and fixed the problem with our furnace. He was very efficient. "
"Explaned It To Tech An To All The ladys that call ! Not Happy having to Wait 4 Hours for something that was scheduled 4 10 am an didn't show till 2pm !"
"He was punctual, polite, courteous anew what to do I suggest that you make the price of needed filter replacements more competitive than your current offerings(sometimes ..."
"because the person explained what was wrong and fixed it quickly. He was personable and understanding."
"Mike went over each step of his inspection with me in understandable terms."
"The technician reviewed all the working parts and determined the best course of action was a slight cleaning and nothing else"
"He was very informative, friendly and hard worker."
"Ken came in and worked efficiently and told us what was going on and how much it would cost and was very pleasant."
"MICHAEL WAS FRIENDLY AND KNEW WHAT HE WAS DOING. HE POINTED OUT SOME OTHER THINGS THAT COULD BE ADRESSED."
"I have am always pleased with the service provided. I purchased my air conditioner, furnace and hot water tank from Service Experts going back to the day when they were C..."
"Usually the service man calls 15 minutes before coming and always before put coverings over his shoes which this technician didn't do."
"Technician came within the time window, when about his work without interfering with what we were doing, explain the actions that he took, gave me some recommendations an..."
"Technician explained all status & needs well.
Technician was courteous."
"Eric was very professional and was very good at ansewring the questions we need answered"
"Tech was very nice and did a great job
"we are satisfiedwith the service"
"Knowledge and personality plus "
"Promt, polite, and knew what he was doing "
"very good inspection of heater, needed part, showed me old one
excepted suggestion to get part. Very Satified"
"Prompt service, personable technician"
"They were about an hour late past there arrival time window"
"PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS."
"I had the heat turned off before they got here because it was nice and I had the door and windows open. They turned the heat on in order to check the furnace and when th..."
"Technician was very courteous."
"Your tech was knowledgeable, friendly, and made sure we understood everything."
"Eddie is great! I feel very sure that my furnace is in tip top shape when he does a tune up. "
"The team was excellent!"
"The service/install Techs were cordial on arrival, and professional in performing their job.
"Stan was very courteous and respectful of my home while he completed the Plumbing Repair of Leaking Pipe Joints in the basement without leaving a mess. His work was very ..."
"The technician Gary Zigmann was very thorough and informative. He gave me all the information about the service and options to keep my system in good order"
"Couldn't give a higher rating"
"Reply to service was very quick. Appreciated that. The technician was a little rude in putting me & Stevenson's down in what we know as women. Comments were like we were ..."
"I have used Service Experts exclusively over the years as the service has been great !!!"
"He answered all my questions and installed a air filter for me."
"Mr. Zigmann was very professional, polite and friendly."
"My air conditioner hadn't been cooling the house for four days. I called around noon on Friday and was given an appointment between 2 and 4 p.m. Super service!"
"Larry has been here before. He did a good job then and now. In and out with no fuss no muss."
"Of course, Saturday service is always going to be an issue. That being said, the tech solved the problem. I question why the problem occurred in the first place... this..."
"They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"
"On time, called ahead, efficient in a timely manner, was very personable& information. "
"Technicians are always knowledgeable and friendly."
"The technician, Josh Peters, was prompt, knowledgeable, efficient, and friendly. Before this visit, I was thinking of changing companies because pushy sale tactics was us..."
"Mr. Lukas gave me detailed information on repair or replace estimates. The estimates were in line with prices from other companies. He represents the company with a cle..."
"Quick and efficient with service and thorough with his explanation of the issues. We are now informed. "
"3 GUYS showed up and they took their time, tested every think about my heater ,spoke to me about the age of the heater, and answered all the questions I had about it, it..."
"Joe was on time, and explained clearly what he was doing. He was neat, friendly, and courtious."
"The service expert was very knowledgeable and completed the service efficiently."
"All qualifications were met and the Serviceman was very courteous."
"Kenny is such a professional."
"Technician Bowling was very cordial, and professional in his work. He kindly showed me, in detail, the problem with our furnace and offered an acceptable solution.I recom..."
"Anthony is the best! He takes his time to explain things so I can understand"
"Anthony arrived on time, was professional and experienced."
"WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."
"Your service expert was very curtious and a pleasant person. He took his time and did a very good job of checking the furnace."
"On time, thorough, professional job."
"Everuthing was done thoroughly and thoughtfully."
"The technician was courteous, efficient and performed the service I requested. "
"Our tech was friendly and professional"
"Technician was very friendly and efficient."
"Dustin called to let us know what time he would arrive. I explined what I wanted, he picked it up and installed it in a very short time. I was pleased with his work."
"The technician found the problem, and made a temporary repair - but was unable to replace air release valves, that have become corroded and inoperative. This was not s..."
"Efficient, fast and explained"
"Joshua explained everything to me and was very courteous and respectful. Great job. "
"Stan was on time and did the work quickly and everything works.p"
"Nathan was courteous and answered all questions well"
"The technician, I think his name was Ali, was knowledgeable and professional. He took the time to answer my questions and explain what he did."
"but not plumbing services"
"Serviceman was on time and very courteous. He completed the service promptly."
"The technician did his usual thorough inspection and answered all our questions while giving us his reported findings."
"My 4 ton central air unit was working prior to service (9/7). When the weather heated up 2 days later (9/9), I discovered it didn't work. I let Knochelmann know about thi..."
"things were taken care of"
"promptness, friendliness, great job"
"Technician was professional & effecient"
"On time, courteous, answered questions"
" your expert was very eficient , friendly, and helpful for any questions we had. We would like to have him back for all of our tuneups."
"Nice, knowledgeable tech"
"The service to the A/C was fine. My only issue is that when the tech cleaned the furnace filter, he blew all of the dust & debris (thick lint, dust bunnies, etc.) onto th..."
"Dustin was very professional and personable."
"Very polite tech, and great service. Highly recommend. Will Call Again"
"Frank was fixed everything, was quick and efficient, and explained things to me"
"Nathan was early, very professional, and very informative! He answered all of my questions! Nathan did a thorough furnace inspection and tune up! "
"Andrew Mannis did an excellent job with the work and explaining things to me. He put things back under the cabinet and even took my trash from me to the trashcan. A very ..."
"Joe Violet was early to the appointment, was very personable and did a thorough and timely check up of my entire heating system."
"Air conditioning was serviced as part of regular maintenance and broken by first technician. Second technician failed to fix it. Said would return on specific day and did..."
"Leonard was great. He was very efficient, courteous, and businesslike."
"Tim did an excellent job in completing my plumbing repair. He was very knowledgeable and courteous and experienced."
"very pleasant person-came on time, patient with my dogs-just overall nice"
" Kenny was great, he taught me a lot! He was very professional and courteous "
"Thoughtful, prompt, thorough service by friendly individual."
"Problem was solved in a timely and neat manner. Technician was very efficient in resolving our problem."
"Joseph Pernell completed all of the inspection steps in a thorough and professional manner. He is a model technician: skilled and friendly. "
"The technician (Dustin Hamblin) came in to unclog a kitchen sink drain. He professionally assessed the problem and completed the service in a timely manner. He provided ..."
"Air went out 10pm, tech that called back said he probably wouldn't make it until 1am. I could tell he had no desire to come that night. He encouraged me to wait until mor..."
"Did an excellent job. Answered all my questions and set up my wi-fi on my theromset. "
"Joe was on time, professional and didn't try to sell me stuff I don't need. Told me i need a different kind of filter and explained why. "
"Leonard very thorough- and a great teacher re maintenance. "
"Andre was courteous, helpful, & efficient."
"I have always been satisfied with the genuine efforts and competent performance of Stevenson teechs. When I have called for additional needs or required service they hav..."
"Same great service that he did last time."
"Great service as always. "
"Technician was informative, helpful, friendly, and he never once made me feel like he was trying to sell me additional items. I hate that. I felt like he was honest and w..."
"Service tech was prompt, courteous, and efficient."
"Very friendly, professional technician. He explained to me everything that he did and found."
"Tech was very helpful and timely--- told us what problem was and fixed it easily"
"It was an easy fix! He just replaced my thermostat."
"He told me about the good things and concern for the problem I knew about which your plumber is coming out tomorrow to look at."
"Told me what he did. I assume from past experience that he did what he said he did"
"arrival within time range given, telephoned about 30 minutes out"
"Promptly diagnosed the problem late in the day and returned the next morning to install the defective part."
"Technician was very nice and explained what he did."
"The installers arrived on time, and worked efficiently to get the airconditioner installed. Cleaned up well."
"Very courteous, professional, and thorough.
"Everything went fine, the tech was very courteous. He answered my questions."
"Gary is friendly ,efficient, and very thorough in his work.He provides information about new products that enhances the quality of our home's environment."
"Service tech was personable, efficient, explained everything, most importantly, was professional. "
"Technician very nice, knowledgeable and did a great job."
"My system is running efficiently."
"stan is very informative and does excellent work"
"David was very professional and did a fantastic job not only with his work, but with his explanation of what he was doing."
"Very efficient. Take care of my problem in a timely manner. All technicians have been very polite and helpful."
"professional expert detailed the work to be done and performed in the time discussed"
"Very professional person, showed his knowledge about what he did."
"Efficient, knowledgeable, friendly"
"very courteous and informative "
"The Stevenson staff are always very professional, and seem to know their job. "
"Timely, professional, responded to questions."
"The tech was very knowledgeable and professional"
"He called ahead, was friendly and knowledgeable and tolerated me hovering and asking questions. "
"Stevenson use to be honorable before being bought out to big corporation. Now they work on commission and price gouge on parts. What Stevenson was going to charge $1100 f..."
"He was professional, and knowledgeable. "
"The service service tech was very friendly and straightforward. He informed my wife what's needed and explained why. She was very comfortable with him"
"I start by saying the people who came to work at my house were pleasant and professional. They covered their shoes and were courteous. They were good people. Sadly, it to..."
"The plumbing did not leak before we had the plumbing check that came with the service agreement. "
"Friendly competent service"
"Corrected the problem as requested and service tech was easy to work with."
"Have been a client of Stevenson since 1980's at previous home. Have never been disappointed in service. Technicians always courteous, respectful and knowledgeable of th..."
"Who knew I could call a plumber in at 9:30pm on a Saturday? And they would show up ASAP. "
"Thorough assessment. Well done."
"Alex Steeley was very courteous, kind, and professional. However, he did not diagnosed the problem correctly. About a week later, the same problem occurred. Since your co..."
"Dustin was pleasant, efficient, and knew what he was doing."
"Easy to book appointment. Technician on time. Extremely knowledgeable."
"He arrived early, was able to fix the problem and was courteous."
"The serviceman was excellent but the $4100 wine cellar ac unit is totally unsatisfactory. It is a new unit installed about 3 months ago and the compressor had to be repla..."
"I am sorry this is late in submitting my survey. However I need to let you know how much I appreciated San Foss. He was an easy person to work with and very efficient. Hi..."
"Friendly, knowledgeable, efficient technician. Didn't receive a call when he was in route."
"The new water heater and furnace are paying for themself in savings . If they need service I know you will be there "
"The technician, Jeff, was very thorough, explaining steps we should take to maintain our system in between servicings. "
"They technician was great. I had some other stuff going on in the house, and he was very respectful of the other people. I appreciated his willingness to work around my s..."
"stan has done work for me in the past and i will be requesting him on all my plumbing issues. great worker and very knowledgeable"
"Dustin knew just what to do. He was prepared with the tools required for the job. He completed the job quickly and efficiently. He gave suggestions on how to prevent t..."
"The service provide by Stan was outstanding. Very professional and an expert on the installation of our new water heater. Logan now will have all our business in the futu..."
"Gary was a nice person and told me about everything he was doing and checking."
"He was very polite and knew what he was doing. "
"They were prompt, courteous, knowledgeable, and professional."
"Timely, thorough, pleasant, tech was a nice guy"
"Gary is professional, courteous, knowledgeable, performs the required work, communicates his findings, and leaves my; home orderly and clean."
"Stevenson's continue to provide great customer service with a friendly attitude and knowledgeable responses. "
"Tech did not take the screen off the air conditioner to clean it, he just sprayed it off with water hose. All other Techs that have been here take it apart to clean it."
"Tech didn't try to sell my son anything or take advantage that I was not there"
"Professional service, installers and service people are nice and polite. Plus a job well done."
"You guys are always good. Never have to worry about the tech, always courteous and professional. Every time. "
"I was satisfied with the service"
"Timely, professional, provided explanation of potential issues "
"Nathan went right to work and explained clearly what he was doing."
"Seemingly competent and friendly service."
"I installed a Nest thermostat and thought maybe I did some damage to my system. They had someone out at a time I requested on a weekend and found the issue was only a blo..."
"Gary was an absolute pleasure. . Genuine and honest and such a wonderful guy to talk to"
"I was satisfied with the service"
"The technician seemed to do a very thorough job servicing the AC units and the electronics of the equipment."
"He arrived on time. Very courteous. Did the job and advised of products that could improve the equipment but did not force the product on you. I don't like people who tr..."
"This man, Stan Fuss, worked very hard all day to get this job done. Even it was getting late in the day he cleaned up the work area nicely. Also, he placed drop cloths on..."
"Tech was very helpful but I was surprised I was charged a full visit fee. When I asked if he could go ahead and do a maintenance check, he said I would have to schedule ..."
"Larry was very knowledgable, friendly, and reassuring."
"Informative, professional, excellent work"
"Jimi was extremely professional, personable, efficient and friendly. He immediately identified the issue, we agreed to a fair price, he left to pick up parts (and returne..."
"We were out of town and we had relatives staying at the house with my wife's mother who is on oxygen. We called from out of town and the service technician arrived within..."
"Nathan Davis is the BEST service tech you have ever sent. He is extremely personable, courteous and did an excellent job of checking my system and explaining what he did..."
"The tech was courteous and friendly. He arrived on time. The area was left in good condition. The air conditioning unit was working within specifications, no work was nee..."
"Quick, good work & friendly employee."
"Very efficient, polite and done quickly"
"Friendly, fast, professional service"
"Timeliness and expertise "
"Friendly and efficient "
"Andrew and Stan worked virtually non-stop all day and got the job finished. That helped me out immensely as that was my day off and I had to be at work the next day."
"Frank was extremely knowledgeable and spent the time necessary to explain what he was doing to us. "
"Inspection was cursory. While he was very pleasant, the technician appeared more interested in referencing me to a sales rep. Telling me that I had a leak somewhere was s..."
"Discovered a difficult problem and fixed it the same day."
"Great job. Great interaction."
"Gary not only accomplished the inspection, but he also gave us a rundown on the status of our furnace/air conditioning system."
"Stan was great and did an excellent job."
"Very courteous, efficient, friendly and professional"
"Give that young man a raise!! You are fortunate to have an employee who totally knows his job and has a wonderful personality. He makes Stevenson look great!"
"Bart worked quickly and thoroughly. He explained everything he did as he went along."
"On time, respected property and completed task in an efficient manner."
"The service was provided without any rushing through just to be done."
"Always excellent service, solved problem."
"Technician forgot to reset the thermostat. No big deal, but we didn't realize it till we started to freeze!??"
"The technician was timely and friendly."
"I was told that 2 items in a/c needed replacement & are in warranty. Have not recvd. Any follow-up.?????"
"Brian and Larry were professional, quiet, GREAT at doing neat, complete work, let my place in great condition and the KNOW THEIR TRADE!!! "
"The serviceman was friendly and took time to talk with me about what he'd done, and he provided the service check in the rain. "